Terms and Conditions


Processing of Personal Data

In accordance with the provisions of Law n.º 58/2019, of August 8, on the Protection of Personal Data, the user accepts that the personal data provided at the time of his reservation are incorporated into a file owned by PRÍNCIPE REAL - EMPREENDIMENTOS TURÍSTICOS E HOTELEIROS DO ALGARVE, SA, (hereinafter referred to as company), legal person number 500 802 807, headquartered at Rua Samora Barros, 6, 8200-178 Albufeira, Portugal, and hotel establishment at Rua da Alegria, 53, 1250-006 Lisbon, Portugal, for the management of the reservation system, the application process, the control and management of the relationship with web users who transact reservations , as well as for carrying out statistical studies of users registered on the said website, which allow improving the services provided. All form fields marked as mandatory must necessarily be complete for the correct processing of your application. The personal data you provide will only be communicated to third parties in compliance with legal obligations and with your prior consent. The user expressly consents to the bank details provided being used to deal with possible penalties for cancellations or no-shows stipulated in the tariff conditions. The processing of your reservations necessarily implies the treatment indicated above, so the process cannot be finalized in case of opposition to it. You may, at any time, exercise your rights of access, rectification, cancellation or opposition as indicated below.

Veracity of data
The user will be responsible, in any case, for the veracity of the data provided, reserving the company the right to exclude the services registered to any user who has provided false data, without prejudice to other actions that proceed in Right. Thus, the user must be duly qualified to provide data from third parties. Only with the consent of future guests of the hotel, the user will be able to register their names and surnames in the Allocation of rooms section. Such information, which will allow the chosen Hotel to seek a better service for its guests, is optional, therefore, its consignment by the user implies, under its sole responsibility, the assumption of the duty to inform them about the content of our Policy of Privacy prior to the provision of personal information.

Data processing
In accordance with the obligation set forth in article 5 of Law no. 41/2004, of 18 August, which approved the legal regime for the protection of personal data and privacy in telecommunications, it is hereby informed that the company uses cookies. A cookie is a fragment of text information that websites transfer to the hard disk of equipment that connects to them. We use session cookies to identify the user and maintain their identification status. Session cookies are automatically deleted from your hard drive when you end your session. We also use cookies to gather anonymous and joint statistics that allow us to analyze the way in which users use our website, in order to improve it. The following information is only obtained and kept about visitors to our website:
a) The provider's domain name (PSI) and/or IP address that gives them access to the network. For example, a user of provider xxx will only be identified with domain xxx. pt and/or the IP address. In this way, we can compile statistics on the countries and servers that visit our website most frequently.
b) The date and time of access to our website. This allows us to check the peak hours and make the necessary adjustments to avoid saturation problems during our peak hours.
c) The Internet address from which the link to our website originated. Thanks to this data, we can know the effectiveness of the different banners and links that lead to our server, in order to enhance those that offer the best results.
d) The number of daily visitors to each section. This allows us to know the most successful areas and to increase and improve their content, with the aim of providing users with a more satisfactory result.

It will allow us to obtain the following information:
a) The date and time of the last time the user visited our website.
b) The set of contents that the user chose when visiting our website.
c) Security elements involved in controlling access to restricted areas.

Given that the information obtained is, in principle, completely anonymous, users are informed that the data listed above will be incorporated into a personal data file of the company for the purposes detailed above, and the user to exercise their rights of access, rectification, cancellation and opposition, as indicated below.

We also use the Google Adwords remarketing tool. This tool allows you to publish on the Google Adwords Content Network (more details on the Google Content Network here: https://support.google.com/adwords/answer/2404190), advertisements based on previous visits by users of our website . To this end, some of the pages on our website include a code called a “remarketing tag”. These tags make it possible to read and configure your browser's cookies in order to determine the specific type of advertisement that will be shown to the user, depending on elements related to their visit to our website, such as, for example, the chosen navigation circuit, the specific pages visited or the actions carried out on them. The remarketing lists created in this way are stored in a database on Google's servers, where all the cookie IDs associated with each list or interest category are stored. The information obtained only allows identifying a specific browser, and Google cannot identify a specific user solely with this information (more information about the Remarketing tool at the following link: https://www.google.es/adwords)

With regard to the company, this information can only be associated with a specific user if a specific user is identified on the web, for example when completing a booking process. In this case, the data thus obtained will be communicated to the company with the purpose of commercial prospecting and segmentation of web users to create commercial campaigns according to the interests shown during navigation, incorporating the data to a file of the mentioned entity for the indicated purposes. To oppose the aforementioned treatment and communication, the user has the possibility to disable cookies, as explained below:

The user has the option of not receiving cookies or of being informed about their setting according to the configuration of their browser for this purpose. However, in case of deactivating cookies, it is possible that you will not be able to use all the functions of the website. With regard to remarketing cookies, the user can deactivate the use of cookies by Google by visiting the Google advertising deactivation page. You can also disable DoubleClick cookies by visiting the DoubleClick opt-out page. To opt out of the use of third-party cookies, users can also visit the NAI Network Advertising Initiative opt-out page. At any time, the user may exercise their rights of access, rectification, cancellation and opposition, as indicated below.

File for advertising purposes
If the user wants to receive information about promotions from the company, he can authorize the attribution of his data for such purposes simply by accepting these Booking Conditions. If, on the contrary, you do not wish to receive information in this regard, you must expressly activate the exclusion box. Only when there is consent for this, the personal data necessary for communication will be transferred to the company and will serve to keep you informed, both by email and by any other means, of news, products and services related to company. From this moment, you are informed that, if you have expressed this will, your personal data will be incorporated into a file with personal data for which the company is responsible, the user being able to access, cancel, rectify your data or oppose its treatment in writing addressed to the company as indicated below.

The rights of access, rectification, cancellation and opposition may be exercised in writing, together with a copy of your Citizen Card, addressed to the person responsible for the file corresponding to the following address:

- Belver hotels. | Rua da Alegria, 53, 1250-006 Lisboa
- @@company@ | CIF 500 802 807 | Rua da Alegria, 53, 1250-006 Lisbon

Hotel liability
Access to the page does not, under any circumstances, imply the existence of a commercial relationship between the user and the company. The portal only manages information about its hotel vacancies at the time of requesting the aforementioned information, so if you make a reservation online, you are booking directly with the hotel and not with the portal. The printed version of the reservation you made serves as a locator when you arrive at the hotel.
Booking hotel nights on this website implies the customer's adherence to and acceptance of each and every one of the general conditions set out here.

By accepting the following clauses, you declare and accept:
1) Be of legal age and have full capacity to make the reservation, stating that you understand and understand all the conditions that are on the website.
2) That the data provided when booking online is true, complete and accurate.
3) Only those pages that appear within the web map are included on the web.
4) That access to this website is the responsibility of the user
5) That once the reservation has been made, the electronic document that has been formalized will be archived, which you will be able to access at any time.
6) That confirms the reservation made, that is, the dates indicated, the number of rooms, number of people and the chosen Hotel.
7) The conditions and price of the reservation made are those that expressly determine the tariff conditions expressly included on the page where you make the reservation.
8) Regarding the relationship with the portal, it gives you the possibility to reserve rooms at the chosen hotel through its website, but does not offer any type of hotel service under your responsibility.
9) That your card details are collected in order to guarantee the reservation. The payment will be made in cash at the chosen Hotel and only in case of cancellation or no show (no shows) will the reservation be canceled and the charge defined in the rate conditions will be charged.
10) Offers will only be valid for as long as they remain accessible to service recipients.

The prices indicated are Retail Prices VAT. included.
The price includes: Price per night depending on the type of room and board selected, with the exception of hotels where the inclusion of other services is specifically indicated.
The price does not include: Any extra service not specified, such as transfers, gratuities, telephone calls, laundry services, minibar, parking, etc...
Time of entry (check-in) and departure (check-out): As a general rule and unless otherwise expressly agreed with the establishment, the rooms can be used from 2 pm on the day of arrival and must remain free at 12 noon on the day of departure.

Passports and visas
All travelers, without exception, must carry their personal documentation and that of the other people accompanying them, duly valid, either the passport or Citizen Card, according to current legislation. It will be at your own expense, when the trips so require, obtaining and presenting visas, passports, vaccination certificates, etc. Minors under 18 must have a written authorization signed by their parents or guardians, providing that the same may be requested by any authority. In the event that any authority refuses to grant visas, for the user's own reasons, or is denied entry into the country for lacking the required requirements, or for lack of the required documentation, or for not having the same, the hotel declines any and all responsibility for the occurrence of facts of this nature, with the consumer being responsible for any expenses arising from these eventualities, applying, in these circumstances, the conditions and rules established for the no-show situation.